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Gallery Of Glass For Sale - Ordering, Postage, Payment, Import Duty and Personal Safety Details

Ordering Procedure

Ordering, Postage and Payment:

All vessels are individually numbered. Please contact us, quoting the vessel number to place your order, or to discuss special orders, and to arrange payment (email is quickest).

Our prices are ex-works, and in sterling (GBP). We do not offer discount for quantity. Packing and delivery charges will be added, based on parcel dimensions and weight.

Any prices on our websites that are not in sterling (GBP) are for guidance only. For conversions to other currencies, please visit a financial website such as xe.com. Exchange rates change on a daily basis, and companies such as PayPal will apply the rate current at the time of purchase.

We are not VAT registered.

We will request payment before delivery. We will inform the customer when the order is ready to ship and to arrange payment.

We accept payment by cheque in sterling (GBP), payable to 'M. D. Taylor and D. A. Hill', and payment via PayPal.

We also accept BACS (free in the UK and payable online) and IBAN. We will supply our bank details. We ask customers to pay any bank payment charges.

We are not able to offer credit card payment facilities, but credit cards can be used via PayPal.

We use strong, double-walled cardboard boxes for packaging, and wrap the glass with plenty of bubblewrap. We do not supply gift packaging.

We use Royal Mail, ParcelForce, DHL and FedEx for delivery, but will use client's couriers by prior arrangement (we will need an account number).

Any Import Duty to be paid by the customer. Please take this into consideration when ordering.


USA Price Estimates:

For customers in the United States, here is a list of estimated prices for Outlander glasses including carriage to the USA:

2 x small version: 80 + 34 carriage = 114   ($140) (No.35)
4 x small version: 160 + 44 carriage = 204 ($251) (No.35)
6 x small version: 240 + 54 carriage = 294 ($362) (No.35)

2 x medium version: 90 + 38 carriage = 128   ($157) (Nos.39 and 51)
4 x medium version: 180 + 52 carriage = 232 ($285) (Nos.39 and 51)
6 x medium version: 270 + 66 carriage = 336 ($413 (Nos.39 and 51)

2 x large version: 120 + 40 carriage = 160 ($197) (Nos.39 and 51)
4 x large version: 240 + 56 carriage = 296 ($364) (Nos.39 and 51)
6 x large version: 360 + 72 carriage = 432 ($531) (Nos.39 and 51)

All these carriage prices are for tracked and signed-for deliveries and are based on a 'Next Business Day' delivery service. They are estimates only, and the actual charge may vary slightly depending on the size and weight of the parcel. The US Dollar prices are also estimates, and are based on the mid-market price on 1st January 2017 of 1GBP = 1.23USD. The actual price will depend on the exchange rate offered by PayPal on the payment date.

For parcels under 2 kilos (typically parcels with one or two small or medium size glasses) there is an alternative delivery service which will take five to seven days, but which is about 8 to 10 cheaper than the prices above.

Customers in the United States and other countries can expect to pay Import Duty. See below for information.

For an up-to-date US Dollar price, please visit a financial website such as xe.com.


Import Duty Information:

This has been written using information from FedEx: see this page on the FedEx website.

Customers from the United States can expect to be charged Import Duty on their order. FedEx (or the carrier used) will send an invoice to the customer about two weeks after delivery. It will be a total of three charges:

US Customs classifies our wine glasses as 'Glasses For Drinking', and levies a duty of 5% of the value of the glass (as declared in the invoice accompanying the parcel) if the value of the consignment is over $200.

In addition, there is a US Food and Drug Administration (FDA) fee of $20 per consignment if the value of the consignment is greater than $200.

The final charge is that made by the carrier (usually FedEx), and termed the 'Advancement Fee' (one of their 'Ancillary Fees'). In the case of FedEx, this charge will be at least $7. The reason for it is that the carrier will have paid the Import Duty on behalf of the customer in order to facilitate release of the consignment from Customs so that it can be delivered.

As an example, an order of four large Outlander glasses worth approximately $320 would attract a levy of 5% x $320 = $16, plus $20 FDA fee, plus $7 Advancement Fee, totalling $43.

Other countries will have different rules and Import Duty.

Dutycalculator enables you to assess Import Duty.

FedEx gives details of the charges for the United States as well as for other countries.


Personal Safety:

We pack our glass vessels using bubblewrap and double walled cardboard boxes. However, we do have the occasional breakage occurring in transit. Please bear this in mind when unpacking your glass and proceed carefully.

Each glass vessel will have a pontil or 'punty' scar at the centre of the base, or of the underside of the foot. As we are reproducing historical glass of the 18th century and earlier, we do not grind and polish it away. Instead we make it safe by running a small steel rod around the sharp edges of the scar. Occasionally we may miss an area, so carefully check that the scar has no sharp edges. If there are any, they are easily dulled and made safe by running, for example, a small screwdriver around them.

Our reproduction 18th century colourless glasses and decanters are made from 30% lead crystal. This includes the Outlander colourless glasses and decanters. Information on lead in glass can be found here on our website. Leaching of lead does appear to be minimal from wine glasses during normal use, but we would recommend that liquids (particularly acidic liquids) are not stored in decanters. Note that there is no lead in our reproduction dark green glass bottles, nor in our other reproductions (Roman, etc.) unless opaque white, opaque yellow or opaque red glass has been used.


Care of Handmade Glass:

The best and most effective method of caring for handmade glass is to wash it by hand using washing up liquid in lukewarm water.

The detergents used in dishwashers can attack the surface of glass, particularly at high temperatures, causing eventual clouding. Hot washing and drying cycles should be avoided as sharp changes in temperature can lead to breakage due to thermal shock.

We would recommend that our glass is washed by hand and not by dishwasher.


Finally:

In the case of breakage in transit, we will offer to refund the cost of, or to replace the broken glass vessel(s). Please note that as each potful of molten glass is different, we cannot guarantee that a replacement vessel will have exactly the same colour tint as the vessel it is replacing.

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